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LiveChat is an complete online customer service software
LiveChat lets you take customer service to the next level with powerful chat tools that help you instantly support your customers and create an experience that customers love and value.
With amoCRM, LiveChat users get a complete CRM messenger based solution that upgrades their communication tools and provides a system for complete automation and setup of the sales & marketing processes.
By combining amoCRM and LiveChat, all of the communication is saved and a lead pops up in your pipeline every time a new customer writes to you in LiveChat.
It is one more lead generation tool that will help you grow the list of your contacts and increase sales. And you get the best of both worlds with the ability to respond directly from amoCRM.
By integrating LiveChat and amoCRM you create a complete experience from the first contact by a potential customer to the moment they are a loyal customer.
When one of your customers requests support through LiveChat, the conversation will appear in amoCRM and the responsible users will immediately get notified.
The conversations are moved to the amoCRM lead card feed where you have a complete insight into all of the customer details and previous communication.
Respond directly in the card feed and proactively engage with your customers bringing more value to your support team’s efforts.
To integrate LiveChat you would need to add a webhook in your LiveChat account and choose the required settings.
To learn more on how to integrate check out LiveChat in the amoCRM Settings > Integrations page or take a look at LiveChat’s integration tutorial.